Help Center

Company Morocco Rent a Car recognizes and appreciates the importance of responsible use of personal data collected on this website. Therefore, Morocco Rent a Car is careful with personal information, taking steps to keep it secure and ensure it is used only for our legitimate business purposes.

Reservation

After a reservation is made on this booking engine, when your reservation is confirmed, Morocco Rent a Car will send you an email with the voucher (confirmed RESERVATION) within 24h so that you will have all the necessary information prior to your arrival. Morocco Rent a Car only uses your e-mail address for sending you a voucher. We only use your phone number to contact you if there are any questions about your reservation. If you need to make any alterations to your reservation, you must contact Morocco Rent a Car by e-mail clearly informing of the precise details of such alteration. Morocco Rent a Car does not guarantee that the necessary alterations can be processed. As a condition of your use of this booking system, you undertake Morocco Rent a Car that you will not use this booking system for any purpose that is unlawful or prohibited by or contrary to Conditions. In particular, by proceeding to access this booking system, you agree:

• Not to use the booking system to make any speculative or false reservation;

• Not to use the booking system to research rental vehicle provider or our pricing;

• Not to use the name Morocco Rent a Car for commercial purposes without obtaining prior written permission from Morocco Rent a Car.

Booking cancellation

Every reservation must be canceled 48 hours prior to the arrival time. If a reservation is created less than 48 hours before the pickup date, the potential prepayment sum is not refunded in case of cancellation.

Requirements for Customer

Customer shall be aware that all children (regardless of their age) are counted as passengers and must have an individual seat. The number of passengers cannot go beyond the seating capacity of the vehicle. Transportation of extra passengers is not allowed. In this case, the driver has the right to refuse service. Customer must be responsible for entering a correct mobile phone number and must be in touch at the time of arrival. Smoking and drinking are prohibited in the vehicle. In case of violation, the driver has the right to stop the car and ask Customer to leave.

Pick up and drop off

Flight Information – for airport pick-up, it is essential that Morocco Rent a Car receives the correct flight number and arrival time. You can do this either online or by phone. If this information is not available at the time of reservation, please ensure that you inform us at least 2 days prior to your departure, via email or phone. The driver waits for the Customer in the pick-up location holding a sign with the Customer’s last name on it.

Privacy statement

We are committed to provide service of protection of our customer’s personal data in a way that we collect only essential basic information about our buyers that are necessary for fulfilling our obligations. We also inform our customers about the way we collect information and regularly give customers an option about how their information will be used, including the possibility to decide whether their name should be included or omitted from the lists used for marketing campaigns. All user information is strictly guarded and are available only to the employees who need that information for completing the job. All our employees and business partners are responsible to follow the principles of confidentiality protection.

Complaints

All complaints and or problems must be received in writing form within 7 days after drop-off date. Morocco Rent a Car cannot process complaints made outside of this period.

Basics included in the price

Customer support, additional driver, child seat.

Legal driving age

Adult must be 21 years old in order to hire a car.

Required documents

Driving licence, passport.

Procedures in case of accident, damage and theft of vehicles

In case of damage and theft of the vehicle, the User is obliged to immediately inform Morocco Rent a Car and the Police about the event and to act on their instructions. The user is obliged to remain at the scene of the traffic accident until the arrival of the police, provided that he can be temporarily removed solely for the purpose of providing assistance to third parties or if they personally need medical assistance.

Border crossing

Travelling outside Morocco is not allowed.

Deposit

No deposit.

Cleanliness policy

Extremely dirty interior of the car will be charged when dropping off.

Parking and traffic fines are client’s responsibility.

Loss of keys and vehicle’s documentation is charged 500 EUR.